DELIVERY INFORMATION
Your order will be delivered UPS or on one of our own EUROX branded vehicles. The majority of our range is despatched from our two UK Logics Centres. On some occasions to expedite you order we may despatch your product direct to you from a third party supplier who may use the services of a different courier. This also means that your total order may arrives across number of packages of number of deliveries.
Your parcel will be shipped on a signed for service and will require a signature unless you instruct for it to be left in a nominated safe place.
The majority of our range is despatched from our two UK Logics Centres. On some occasions to expedite you order we may despatch your product direct to you from a third party supplier. This means that your total order may arrives acro ss number of packages of number of deliveries.
The box must be signed for as "damaged" if it is damaged in any way, and should not be accepted. We must be notified of any damaged items in transit by emailing customerservices@eurox.co.uk or raising a support ticket online from your online account within 48 hours of delivery. Failure to do so may result in the parcel not being replaced. You are solely responsible for ensuring you don't sign for any packages you don't receive. Please only sign for the number of packages you physically receive.
As a result of COVID-19, UPS may have procedures in place which may limit your ability to apply this procedure. In the event that you find yourself with a package that you could not refuse, let us know.
Once an order has been dispatched, you can track its progress by logging onto the system and clicking on the tracking number. If you click on the appropriate order number, you will be able to see the status of your order. Depending in your geographical location you may be interact with our courier to rearrange delivery day alongside many other innovative services.
Shipping charges are based on the weight of your total purchase and the destination country. We can offer you a quote on shipping for your package, with just one click of the button before you end your online transaction. Our system will automatically calculate the volumetric weight of your package and takes your geographical location into account to provide the best shipping rates. This means you'll always get the cheapest prices possible.
On rare occasions parcels may be damaged once they have left. If you notice any damage when the courier presents your delivery. if there is any damage to the box at all please sign for as "damaged" and do not accept the delivery.
All parcels damaged in transit must be notified to us by calling our customer services team on 0121 555 1023 or sending an email to customerservices@eurox.co.uk within 48 hours of delivery. Failure to do this may result in the parcel not being replaced. Please ensure you only sign for the number of packages physically received, it is the sole responsibility of you the recipient, to ensure you do not sign for any packages no received.
We understand that the provisions that UPS have in place due to COVID-19 effect your ability to apply this procedure and advise any customers to contact us if you have been left a damaged parcelthat you were unable to refuse.
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time the offer can be withdrawn.
Future Garments or any of its trading divisions will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of Future Garments or any of its trading divisions contracts with customers please see our full Terms and Conditions
EUROX CHOOSE UPS AS OUR GLOBAL SHIPPING AND COURIER PARTNER. DISCOVER HOW THEY ARE HELPING US TO REDUCE OUR CLIMATE CHANGE IMPACT WITH A £340 MILLION 10000 VEHICLE INVESTMENT IN THE BRITISH AUTOMOTIVE INNOVATOR' ARRIVAL ZERO-EMISSON MOBILITY.'
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