RETURNS INFORMATION

TAKE ME TO DELIVERY INFORMATION 

REQUEST RETURN ONLINE WITHIN 30 DAYS 

Complete returns authorisation form below or notify us of problem

 AWAIT RETURN AUTHORISATION

We will send you a returns authorisation send with goods

DESPATCH BACK TO US  WITHIN 14 DAYS

Our policy on postage payments can be found below

WE INSPECT, REFUND OR REPLACE

On account or your original payment method

NON-RETURNABLE MERCHANDISE

Please note some products are non returnable  unless a defect and/or fault is discovered unless  specifically agreed in a pre-existing contract of supply with stock-holding liability agreement  in place  examples include:


  • Products which are custom-embellished with a Heat Applied Transfer,  Embroidery,  Sewn on badge, Screen print or other unique customer specified marking or decorative  alteration.

  • Products which have been sealed for health protection or hygiene reasons (for example certain types of PPE) and which have been opened, or unsealed, after delivery.  

  • Bespoke special measure  / Made to order garments, Eyewear, Footwear and other bespoke occupational Health products.

we will always endeavour to solve special measure issues  quickly and efficiently to the satisfaction of all parties. Our in-house technical and  alteration department work alongside  third party specialist partners  to resolve any problems that arise. However we ask all of our customers to recognise the additional resource involved and ensure that the correct procedure is followed and that accurate measurements are provided to avoid unnecessary delay.


Sometimes, we make mistakes.. That's why we designed a simple and effective system for returns. Simply find you order online within your account centre, and click the return icon, add a reason for return. 

With the exception of the items mentioned above, You can return any items that are still in their original packaging unworn and unused. Upon submission of your request we will contact you to coordinate the return of your product. You will be issued a returns note clearly detailing the products that have been authorised to be returned for inspection by our technicians, any returned product that is not accompanied by an official returns note may result in your product not being credited or replaced. Further details of our policy and FAQ's are below.

If you have simply changed your mind about any item ordered and you wish to return it,  you can do so provided you inform us of your decision within 30 days of receipt of the item.

The item must not be used and be returned in be in its original packaging. Once you've informed us that you wish to return goods you have a further 14 calendar days to do so, at your own expense. Once the item is received at our warehouse, we'll inspect the returned garments or products and  issue a refund for the product, to your account or to your original payment method.  Non-faulty goods are  subject to a 15% restocking fee and where applicable a 3% card handling fee.

Where items are being returned due to incorrect picking, defects or faults we will send you a pre-printed shipping label and instructions on how to return your parcel at our expense, either by arranging a collection online, or dropping at a UPS parcel shop.
Alternatively we will  cover  your costs of return up to £3.50 per parcel should you elect to make your own arrangements.  You are responsible for returns cost for all other reasons.  

If you have not received your parcel, you must let us know within 48 hours of the expected delivery date. Once we know you have not received your item we will investigate the matter fully both internally our with our international courier partner UPS. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. 

If your items are faulty or damaged on arrival, you have 30 days to inform us.  Items should be returned in their original packaging complete with all accessories and documentation.

Where items are being returned due to incorrect picking, defects or faults we will send you a pre-printed shipping label and instructions on how to return your parcel at our expense, either by arranging a collection online, or dropping at a UPS parcel shop.
Alternatively we will  cover  your costs of return up to £3.50 per parcel should you elect to make your own arrangements.  You are responsible for returns cost for all other reasons.  

Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method We inspect returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for the return carriage.

If any of your purchases develop a defect, and it's more than 30 calendar days since receipt, then provided your item has been used and maintained in accordance with the instructions and not abused then you are entitled to a have the product repaired, should it not be economically viable to repair the product only then it will be replaced or credited should a suitable replacement not be available. You will not be able to access the online returns platform,  for orders where the 30 return window has elapsed. In these instances, we ask that contact our customer services department who will make arrangements for your return. 

The majority of our range is despatched from our two  UK Logics Centres.  On some occasions to expedite you order we may despatch your product direct to you from a third party supplier. This means that your total order may arrives acro        ss number of packages of number of deliveries.

If any items were damaged in transit, but the outer parcel remained secure, we ask that you report it to us within 30 days. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method .

On rare occasions parcels may be damaged once they have left. If you notice any damage when the courier presents your delivery.  if there is any damage to the box at all please sign for as "damaged" and do not accept the delivery.

All parcels damaged in transit must be notified to us by calling our customer services team on 0121 555 1023 or sending an email to customerservices@eurox.co.uk within 48 hours of delivery. Failure to do this may result in the parcel not being replaced. Please ensure you only sign for the number of packages physically received, it is the sole responsibility of you the recipient, to ensure you do not sign for any packages no received.

We understand that the provisions that UPS have in place due to COVID-19 effect your ability to apply this procedure and advise any customers to contact us if you have been left a damaged parcelthat you were unable to refuse.